Privacy policy

In short: we collect the details you give us to answer questions, price and move freight, and keep the site secure. We share them only with the companies and authorities needed to move your shipment and with service providers who help us run the business. We do not sell personal information. California residents have specific rights, described in section 10. Questions: info@vensarllc.com.

1. Who we are

This policy covers the website and services of VENSAR LLC ("Vensar", "we", "us"), a freight forwarding company at 630 Douglas St, Pasadena, CA 91104, United States. For privacy questions or requests, email info@vensarllc.com or call (661) 219-3873.

2. Information we collect

• Contact and quote forms: your name, email address, phone number, company, and what you tell us about your cargo, route and timing.
• Shipment details: for shipments we handle, shipper and receiver names, addresses, phone numbers and email addresses, cargo descriptions, values, weights, dimensions and documents such as commercial invoices and packing lists.
• Tracking lookups: the tracking numbers entered on our site, with the IP address and time of the request.
• Communications: emails and messages you exchange with our team.
• Technical data: server logs with IP address, browser type, pages requested and dates and times.
• Cookies: a small number of essential cookies (see section 11).

We do not knowingly collect sensitive personal information, and we ask you not to send it through our forms.

3. How we use it

• To answer messages and prepare quotes.
• To book, move, track, clear and deliver shipments, and to send status updates.
• To invoice, collect payment and keep business records.
• To meet legal obligations, including customs, export control, tax and transport safety rules.
• To protect the website, our customers and our business from fraud and abuse, for example by rate limiting tracking lookups.
• To improve our services.

4. Legal bases

Where laws such as the UK or EU GDPR apply, we rely on: performing a contract with you or taking steps at your request before one; our legitimate interests in running and securing our business; compliance with legal obligations; and your consent where we ask for it. You can withdraw consent at any time.

5. Who we share it with

Moving freight means sharing information with others in the chain. We share personal information only as needed with:

• Carriers and partners: trucking companies, airlines, ocean carriers, partner forwarders and agents, warehouses and delivery companies.
• Customs brokers and authorities: licensed brokers and customs, border, security and tax authorities in the countries a shipment passes through.
• Service providers: companies that host our website, send our email (including our email delivery provider, Resend), and provide payment, accounting and IT services. They may use the information only to provide those services.
• Legal and safety: when the law requires it, or to protect rights, property or safety.
• Business changes: a buyer or successor if the business is sold or reorganized, under this policy.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

6. International transfers

Shipments between the United States, Europe and Asia require us to send information to carriers, agents, brokers and authorities in those countries, whose privacy laws may differ from yours. We send only what the shipment needs, and where required we use appropriate safeguards for transfers.

7. How long we keep it

We keep messages and quote requests for as long as needed to respond and follow up, and generally no longer than three years without further business. Shipment, customs and accounting records are kept for as long as transport, customs and tax laws require, which is often five years or more. Server logs and tracking lookup records are kept for a short period for security. When information is no longer needed, we delete or anonymize it.

8. Security

We protect information with access controls, encrypted connections, hashed passwords, two-step verification for staff accounts, and limited access on a need-to-know basis. No system is perfectly secure, so please contact us right away if you believe your information has been exposed.

9. Children

Our services are for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, contact us and we will delete it.

10. Your rights, including California rights

Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, to restrict or object to certain uses, and to withdraw consent.

California residents (CCPA, as amended by the CPRA) have the right to know the categories and specific pieces of personal information we collect, use and disclose; to delete it; to correct it; to opt out of its sale or sharing; to limit the use of sensitive personal information; and not to be treated differently for exercising these rights. In the last 12 months we collected the categories described in section 2 (identifiers, commercial information, internet activity and professional information) for the purposes in section 3, and disclosed them to the recipients in section 5 for business purposes. We have not sold or shared personal information as those terms are defined in California law.

Some information must be kept to meet legal duties, such as customs and tax records, even if you ask us to delete it. We will explain if that applies.

11. Cookies

We use only essential cookies: one keeps forms secure (protection against forged requests) and one keeps staff signed in to the admin area. We do not use advertising or analytics cookies. The contact page shows an embedded Google map; Google may set its own cookies when the map loads, under Google's privacy policy.

12. How to make a request

Email info@vensarllc.com or call (661) 219-3873. We will confirm your identity before acting, usually by matching details we already hold, and reply within 45 days. You may use an authorized agent; we may ask for proof of their authority.

13. Changes

We will post any changes on this page and update the date at the top. Significant changes will be highlighted.

14. Contact

VENSAR LLC, 630 Douglas St, Pasadena, CA 91104, United States. Email: info@vensarllc.com. Phone: (661) 219-3873.